SuraGG Privacy Policy

Last updated: September 23, 2026

SuraGG is SURA Gaming's cross-platform gaming platform, bringing together missions, rewards, competitions, clans, community features, games and marketplace experiences. SuraGG is operated by Sura GG Corp ("SuraGG", "we", "us" or "our"), a company incorporated in the British Virgin Islands.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you create or use a SuraGG account, access SuraGG, interact with our features, contact us, or otherwise use our services.

SuraGG is designed as one cross-platform service. This Policy applies regardless of how you access SuraGG, including through the web at sura.gg, applications for iOS and Android, downloadable software clients, Wallet SURA and other supported features that use networks such as Base, and any other device, application, distribution channel, platform or network through which SuraGG may be made available now or in the future. We refer to all of these together as the "Services".

The short version

We do not sell your personal information or share it with data brokers.

Wallet SURA lets you send, receive and pay with supported stablecoins. We never collect or store your private keys.

You can request deletion of your SuraGG account and associated personal information. The full process is explained in Section 13.

1. Who Is Responsible for Your Data

The data controller responsible for personal information covered by this Policy is:

Sura GG Corp

C/O Morgan & Morgan

P.O. Box 958, Pasea Estate

Road Town, British Virgin Islands

Email: marketing@suragaming.com

2. Information We Collect

The information we collect depends on how you use SuraGG, the features you choose, the platform you access it from, and the integrations you connect.

Account and profile information

We may collect information you provide when creating or managing your account, including:

Email address, first name, last name and nickname or username.
Date of birth, gender and phone number where provided or required.
Profile picture, country or region, language and other profile preferences.
Referral codes and identifiers associated with your account.
Newsletter, communication and notification preferences.

Authentication and connected accounts

If you sign in or connect SuraGG to another service, we may receive information needed to create the connection or verify activity. Depending on the feature, this may include identifiers or profile information from services such as Google, Apple, X, Instagram, Discord, Telegram or other supported services. We do not receive your password for those third-party services.

Activity, progress and gameplay information

We collect information generated through your use of SuraGG, which may include:

SP or other points, levels, achievements and progress.
Missions viewed, started, verified and completed.
Games and mini-games played, related results and identifiers or credentials used for integrated experiences.
Tournament registrations, participation and results.
Clan membership, clan activity, invitations and related community interactions.
Leaderboard positions, rewards earned, referrals and other engagement activity.
Marketplace activity, reward claims, redemptions, purchases and fulfillment status.

Purchases, payments and financial operations

When you buy, redeem, receive or transfer something through SuraGG, we may process transaction-related information such as the product or reward, amount, currency, transaction identifier, payment status, redemption status and delivery or fulfillment information.

Payment credentials, banking information, identity documents or other information required for a regulated payment, cash-out or identity-verification process may be collected directly by the payment or verification provider. SuraGG may receive the information reasonably necessary to confirm verification status, execute the operation, prevent fraud, provide support and maintain transaction records. Depending on the platform and type of transaction, processing may also involve Apple, Google or other payment providers.

Wallet SURA

Wallet SURA is a feature within SuraGG that uses blockchain technology in the background to let you send, receive and make supported payments with stablecoins. To provide this feature, we may process information recorded on the relevant network, such as your Wallet SURA address, the network used, balances and transaction history linked to your SuraGG account or needed to display or complete a transaction. We never collect or store private keys associated with your Wallet SURA.

Device, technical and usage information

When you use SuraGG, we may automatically collect technical information such as:

IP address and approximate country or region derived from it.
Browser, device type, operating system, app or client version and language.
Session information, login events and security signals.
Device or push-notification tokens where required to deliver notifications.
Cookies, local-storage identifiers and similar technologies on supported platforms.
Crash, performance, diagnostic and product-usage information.

Communications and support

If you contact us, participate in support channels or communicate with our team, we may keep the messages, attachments and information necessary to respond to you, investigate a problem or maintain a record of the interaction.

Information from partners and integrations

Game studios, tournament operators, marketplace or rewards partners, social platforms and other integrations may provide us with information necessary to operate a SuraGG feature, such as game activity, mission-verification results, fulfillment status, transaction status or identifiers that connect your activity with your SuraGG account.

3. How We Use Personal Information

We may use personal information to:

Create, authenticate, maintain and secure your account.
Operate your profile, SP, progress, missions, clans, leaderboards, games, competitions, rewards and other SuraGG features.
Process purchases, redemptions, rewards, transfers, financial operations and marketplace fulfillment.
Provide and operate Wallet SURA, including supported stablecoin transfers, payments, balances and transaction information.
Verify mission completion, game activity, eligibility and participation.
Personalize content, language, regional availability, rewards and user experience.
Send service messages, security alerts, push notifications, mission or tournament updates and other communications you request or enable.
Provide customer support and investigate technical or account issues.
Understand how SuraGG is used, measure performance and improve the Services.
Detect, prevent and investigate fraud, abuse, cheating, security incidents and violations of our rules.
Comply with legal, accounting, tax, regulatory and contractual obligations.
Establish, exercise or defend legal claims and protect SuraGG, our users, partners and business.
Carry out a financing, reorganization, merger, acquisition or other corporate transaction, subject to applicable law.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information using one or more of the following bases, as appropriate:

Performance of a contract, including providing the SuraGG Services you request.
Your consent, for example where a specific integration, marketing communication or non-essential technology requires it.
Our legitimate interests, including operating, securing, improving and protecting SuraGG, preventing fraud and understanding product usage, where those interests are not overridden by your rights.
Compliance with legal or regulatory obligations.
Other lawful bases recognized by the laws that apply to the relevant processing.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before the withdrawal.

5. Public Profiles, Clans, Leaderboards and Social Features

SuraGG includes social and competitive features. Depending on the feature, information such as your nickname, profile picture, level, SP, clan membership, leaderboard position, tournament participation, achievements or other activity may be visible to other users or participants.

Do not place information in your public profile that you do not want other people to see. Where SuraGG provides visibility or privacy controls, you can use those controls to manage what is displayed.

6. How We Share Information

We do not sell your personal information and we do not share it with data brokers. We may share information only where reasonably necessary for the Services or another lawful purpose, including with:

Service providers

Providers that support hosting, cloud infrastructure, authentication, analytics, diagnostics, notifications, customer support, security, Wallet SURA infrastructure and other technical operations. Current providers may include services such as Google, Apple, Sequence, PostHog, Microsoft Clarity and Firebase, depending on the feature and platform.

Payment, verification and financial-service providers

Providers that process payments, withdrawals, identity verification or regulated financial operations. They may collect information directly from you and process it under their own legal obligations and privacy policies. Current providers may include Manteca where applicable.

Game studios, tournament operators and integrations

We may share the minimum information required to operate an integration, verify activity, register participation, deliver a reward or provide a feature. For example, an integrated game may receive or provide an identifier and relevant gameplay or mission data.

Marketplace, rewards and fulfillment partners

Where a reward, digital item, code, physical item or other marketplace product is provided by a partner, we may share the information necessary to fulfill, deliver, verify or support that transaction.

Platform and distribution providers

When you access SuraGG through a third-party platform or store, such as Apple or Google, that platform may independently process information relating to downloads, purchases, authentication, device activity or subscriptions under its own privacy terms.

Authorities and legal requests

We may disclose information where required by law, regulation, court order or a valid request from a competent authority, or where reasonably necessary to protect rights, safety, security or prevent fraud and abuse.

Corporate transactions

If Sura GG Corp is involved in an investment, financing, reorganization, merger, acquisition, sale or transfer of all or part of its business or assets, information may be disclosed or transferred as part of that process, subject to applicable law.

7. Cookies, Analytics and Similar Technologies

On supported platforms, SuraGG may use cookies, local storage, SDKs and similar technologies to keep you signed in, remember preferences, operate features, protect accounts, diagnose problems and understand how the Services are used.

Product analytics tools may include PostHog and Microsoft Clarity, and notification infrastructure may include Firebase. The exact technologies used can vary by platform and may change as SuraGG evolves.

We do not sell analytics information to data brokers. If SuraGG introduces a technology that requires consent under applicable law, we will request that consent where required. Browser users can also control cookies through their browser settings, although blocking essential storage may prevent parts of SuraGG from working correctly.

8. Wallet SURA

Wallet SURA uses blockchain technology in the background to enable supported stablecoin transfers and payments.

When you use Wallet SURA, certain information needed to process and display transactions is recorded on the relevant network, such as public wallet addresses and transaction details. Confirmed transactions form part of that network's transaction history and generally cannot be changed or deleted by SuraGG.

Wallet SURA may rely on third-party wallet infrastructure to provide parts of the service. We do not collect or store your private keys and do not have access to them to move funds on your behalf. Certain wallet infrastructure or transaction records may continue to exist independently after your SuraGG account is deleted where this is part of the technical operation of the service or network.

9. Marketplace, Rewards, Purchases and Redemptions

SuraGG may allow users to earn, redeem or purchase rewards, digital codes, digital items, services, physical goods or other products. Availability can vary by country, platform, partner and eligibility requirements.

We may retain transaction and redemption records where necessary for fulfillment, customer support, fraud prevention, accounting, tax, legal or compliance obligations. Payment processors, app stores, fulfillment providers and other partners may maintain their own records independently under their own policies.

10. Communications and Notifications

We may send transactional or service communications that are necessary to operate your account, such as security notices, transaction updates or material changes to the Services.

If you enable push notifications, newsletters or other optional communications, you can manage them through SuraGG, your device settings, the unsubscribe option in the message or by contacting us, depending on the communication type.

11. International Data Transfers

Sura GG Corp is incorporated in the British Virgin Islands, and SuraGG works with users, team members, partners and service providers in multiple countries. Your information may therefore be processed or stored outside the country where you live.

Where applicable law requires safeguards for international transfers, we take appropriate steps to use recognized contractual, legal or organizational safeguards, consent where valid and required, or another lawful transfer mechanism.

12. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, taking into account account status, operational requirements, security, dispute resolution and legal, tax, accounting or regulatory obligations.

Account and profile information is generally kept while your account is active and through the account-deletion grace period described below.
Security, fraud-prevention and support records may be retained for a reasonable period where necessary to protect SuraGG and its users.
Transaction, redemption, accounting and compliance records may be retained for the period required by applicable law or legitimate compliance needs.
Transaction records already confirmed through Wallet SURA may remain on the relevant network because they form part of that network's transaction history and cannot be deleted by SuraGG.
Analytics and diagnostic information is kept according to the retention settings of the systems we use and our operational needs.

When information is no longer required, we delete it, anonymize it or securely archive it where legally permitted.

13. Account and Data Deletion

Delete your SuraGG account

You can initiate deletion inside the SuraGG app or by emailing marketing@suragaming.com.

A deletion request starts a 30-day recovery period. After that period, deletion is permanent.

How to request deletion

Inside the SuraGG app: Profile > Edit profile > Account > Delete account.
By email: send a request to marketing@suragaming.com. We may ask you to verify that you own or control the account before we process the deletion request.

What happens after you request deletion

When you confirm a deletion request, we sign the account out from active sessions and deactivate access. A 30-day recovery period then begins. During that period, signing back in restores the account and cancels the deletion request. At the end of the 30-day period, we delete or irreversibly anonymize the personal information scheduled for deletion. After that point, the account cannot be restored.

What we delete

Subject to legal and technical exceptions described below, deletion includes personal information associated with the account, such as:

Email address, first name, last name, nickname and profile picture.
Date of birth, gender and phone number.
Connected social-account links and related SuraGG connection data.
The Wallet SURA address linked in our account database.
Referral codes and mini-game account identifiers or credentials controlled by SuraGG.
Newsletter subscription and optional marketing preferences.
Other account profile data that is no longer required for a lawful retention purpose.

What may remain

An anonymized account record that no longer identifies you may remain so that aggregate platform, fraud-prevention or accounting records remain consistent.
Transaction, purchase and redemption history may remain attached to an anonymized record where required for accounting, tax, fraud-prevention, legal or compliance purposes.
Transactions already confirmed through Wallet SURA may remain on the relevant network because SuraGG cannot remove or alter the network's transaction history.
Certain Wallet SURA infrastructure or wallet records may continue to exist independently of your SuraGG account, depending on the provider and technical design.
Partners or service providers that previously received information may retain it under their own legal obligations and privacy policies.
Information we are legally required to retain may be kept for the required period and then deleted or anonymized when the retention requirement ends.

Before deletion can be completed

Certain financial conditions may need to be resolved first because only you can authorize the relevant movement of funds:

If your Wallet SURA still contains a balance that you control, withdraw or transfer it before completing deletion.
If a financial operation is already in progress, wait for it to finish before completing deletion.
SP and ordinary reward redemptions do not by themselves block an account-deletion request. If a third-party platform subscription is active, deleting your SuraGG account may not automatically cancel billing by that platform. You should manage or cancel the subscription directly with the relevant platform where applicable.

14. Your Privacy Rights

Depending on where you live and which laws apply, you may have rights relating to your personal information, including the right to:

Confirm whether we process personal information about you.
Access or obtain a copy of your personal information.
Correct inaccurate, incomplete or outdated information.
Request deletion, anonymization or blocking in applicable circumstances.
Request portability where applicable.
Restrict or object to certain processing where applicable.
Withdraw consent where processing is based on consent.
Opt out of direct marketing communications.
Request information about relevant sharing or processing activities.
Request review of certain automated decisions where applicable.
Lodge a complaint with the competent data-protection authority.

These rights may be subject to legal exceptions and may differ by jurisdiction. The relevant supervisory authority for Sura GG Corp is the British Virgin Islands Information Commissioner.

To exercise a privacy right, contact marketing@suragaming.com. We may need to verify your identity before completing certain requests.

15. Children and Age Requirements

SuraGG is not intended for children under 13, and we do not knowingly collect personal information from children under 13. Some countries, platforms or features may require a higher minimum age or parental authorization. Where this applies, we may restrict access, request appropriate authorization or apply additional protections.

If you believe a child has provided personal information in violation of these requirements, contact marketing@suragaming.com so we can investigate and take appropriate action.

16. Security

We use reasonable technical and organizational measures designed to protect personal information, including encrypted transport, access controls, authenticated sessions, monitoring and security reviews appropriate to the Services.

No internet service, device or storage system can be guaranteed to be completely secure. You are responsible for protecting your login credentials, connected accounts and access to Wallet SURA. If you believe your SuraGG account has been compromised, contact us as soon as possible.

17. Third-Party Services and Links

SuraGG may connect to or link to third-party games, websites, social platforms, payment services, Wallet SURA infrastructure, marketplaces or other services. Those third parties may process information independently under their own privacy policies and terms. This Policy does not control how independent third parties use information they collect directly from you.

18. Changes to This Policy

We may update this Privacy Policy as SuraGG evolves, including when we add new platforms, features, integrations, partners or legal requirements. Updating the way SuraGG is distributed, such as adding a new device or client, does not by itself change the scope of this Policy because the Policy applies to the SuraGG service across current and future supported platforms.

When we make changes, we will update the "Last updated" date. If a change is material, we may provide additional notice through SuraGG, email or another appropriate channel where required.

19. Contact Us

If you have questions about this Privacy Policy, how SuraGG handles personal information, account deletion or your privacy rights, contact us at:

Sura GG Corp

C/O Morgan & Morgan

P.O. Box 958, Pasea Estate

Road Town, British Virgin Islands

Email: marketing@suragaming.com

Go to the contact form